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For any assistance please call on 1800-209-0144

Motor Insurance Claim Process

You are just a single click away from a comprehensive General Insurance claim settlement

In our endeavour to provide you the best coverage along with a host of other value added services, our online General Insurance claims system has been designed keeping your ease in mind. With a convenient insurance claim process, you can now register your claim, upload the necessary documents and know the status of your motor insurance online!

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Register your motor insurance claim

Motor Claim Assistance Number


Motor On The Spot

Register the claim via app and we would settle it within 20 minutes* with the app’s Motor On the Spot (OTS) feature.
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Third Party Claim

Email for Police to send Accident Intimations, documents & reports:


Email for MACT to send summon/notice, claim petition & award copy:


Nodal Officer List



What is Motor/Vehicle Insurance?

Motor/Vehicle Insurance is an insurance policy that financially safeguards your vehicle against physical damage and you against bodily injury/death and third-party liability. It ensures your peace of mind every time you hit the road. 

Why should I buy Motor Insurance?

Motor Insurance is important to have because it prevents you from a sticky situation where you have to bear major expenses. It helps you stay on track with your budget and goals, as the expenses in case of a mishap are covered by the insurance claim.

Additionally, it also protects you from landing into legal troubles as third-party insurance is a statutory requirement in India. 

What are the eligibility criteria to avail Motor Insurance?

You need to have a vehicle registered in your name, the Registration Certificate (RC), a valid driver’s license and the Pollution Under Control (PUC) certificate. 

What does Motor Insurance cover?

Our Motor Insurance covers:

Damage to Your Vehicle

Whether it’s due to natural or man-made calamities, we’ve got your back and cover any loss or damage caused to your vehicle or its accessories.


Third-Party Legal Liability

We know and respect that you’re a conscientious person. Hence, our policy covers your legal liability to pay compensation for death or injury claims from third parties, including occupants of your vehicle as well as a paid driver.


Personal Accident Cover

Your vehicle’s safety doesn’t mean much if your safety is not looked after. Hence, we provide a compulsory Personal Accident cover of up to Rs 15 lakh for the owner-driver of the vehicle for a premium of Rs 750[1] . What’s more, you can also opt for additional coverage for your co-passengers as well.


Can we add another point for PA cover for occupants of the vehicle

What are the Motor Insurance policy exclusions?

We believe in complete transparency and here’s what the policy won’t cover.

  • Wear and tear and depreciation
  • Mechanical or electrical breakdown
  • A voluntary excess, if opted
  • Driving without a valid driving license
  • The vehicle being driven by a person under the influence of alcohol or drugs at the time of the loss
  • Damage to your personal property
  • Protection of your legal liability towards your paid driver
  • Any other exclusions as per the policy wordings

How to file Motor Insurance claims?

First things first, call our toll-free number 1800-209-5858 or visit us online to register your claim. Thereafter, take your vehicle to the garage, in case of an accident, by availing our towing facility and round the clock road assistance services.

The final step is survey and claim settlement. With our Motor On-The-Spot Service, you can self-survey and register your claims up to Rs 20,000 in a quick and hassle-free way with the help of our mobile app, Insurance Wallet.If your claim is under Rs 20 thousand, you can self-survey with the help of our mobile app, Insurance Wallet.

What is No Claim Bonus and how does it benefit me?

We believe that good habits should be rewarded and No Claim Bonus is our way of rewarding you for being a good driver. It is our gift to you if you make no claim in the previous policy year and its benefit is accumulated over time.

Having No Claim Bonus can get you a discount ranging from 20-50% on the Own Damage Premium. 

What if I have to make changes / endorsement in the policy?

If you want to make changes to your policy, endorsement is the way to go. It’s written evidence of an agreed change to the policy. It can be issued at the time of issuing the policy for providing additional benefits or cover.

To make an endorsement later, for example to record athe change of address or change of vehicle, you can simply contact us. 

How can I reduce the insurance premium for my vehicle?

If you maintain a claim-free record, you can avail No Claim Bonus that can get you a discount of up to 50% on Own Damage Premium.

Another way to reduce your premium is to opt for voluntary excess where you pay a certain amount  for each claim. 


I hereby authorize Bajaj Allianz General Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back at a convenient time. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) under either Fully or Partially Blocked category, any call made or SMS sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business. Furthermore, I understand that these calls will be recorded & monitored for quality & training purposes, and may be made available to me if required.

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