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Contactless Insurance

Contactless Insurance: Online General Insurance Plans by Bajaj Allianz

Contactless Insurance by Bajaj Allianz

The recent Coronavirus outbreak has certainly demonstrated how things can change overnight, without a warning. And if something can highlight the importance of insurance, it is this very unpredictability.

But despite this unpredictability, one thing that has remained constant is care. Care has managed to find its way around, despite all the social distancing – whether it is in the form of a WhatsApp message from a friend checking up on you, or a recipe for your favourite khichdi taught over a video call, or simply the ability to be able to order groceries online without having to visit the store. At Bajaj Allianz General Insurance, we have managed to make our care contactless with our contactless insurance offerings. Read on to know more about Bajaj Allianz Contactless Insurance.


Need for Contactless Insurance

One of the biggest changes that COVID-19 pandemic has led to, is the fact that it has made social distancing a norm. Maintaining distance, seems to be the most effective way to curb the spread of this virus. The pandemic has made people more wary of interactions with the outside world, where despite wearing gloves, masks and maintaining hygiene, you are still worried about coming in contact with the virus. When such is the case, going contactless seems to be the biggest way to be worry-free.

At Bajaj Allianz General Insurance, we take it upon ourselves to give you peace of mind. And what better way to do that, by offering you the care of insurance, in a contact-free way? That is exactly what we are doing with our Contactless Insurance. Right from comparing, to buying and even making claims, we’ve made it all possible, Contactless.


With the COVID-19 pandemic causing such a large scale health risk, we certainly don’t need to tell you that right now would be a good time to secure yourself and your family with the protection of a good health insurance cover. And if you’re wondering how to get this without contact, we have just the solution with our Contactless Insurance.

There are several ways you can buy our insurance in a contact-free way:


  • ✓   Caringly Yours App: Using our Caringly Yours App, you choose the policy that works for you and complete the contactless transaction to get yourself secure.

  • ✓   Website: You can browse our website from the comfort of your home, and complete the contactless payment to get your online policy copy.

  • ✓   BOING: If you’d prefer to use a ChatBot to walk you through the process of buying, we have BOING who will help you with your insurance needs.


Gone are the days when insurance payments needed to be done by cheque, where someone comes over to collect the premium. You can now choose to complete contactless transactions to make the payments for your premium. 

The contactless payment for your insurance policy can easily be done via our website, or our app. You can also buy general insurance online by speaking to our executives on call and doing the payment via a link we send to you. Now doesn’t that sound easy and safe? That’s exactly what we wanted with our contactless insurance!


So Now You Must Be Wondering, What Are The Different Types Of Contactless Insurance That You Can Buy Online? Read On To Know What Plans We Have To Offer You:

  • Health Insurance

    We have a range of health insurance plans, right from your comprehensive individual policies, family floater options, critical illness plans, personal accident plans, policies for senior citizens, and even plans that will help you save tax.

  • Motor Insurance

    Our comprehensive two wheeler insurance and car insurance policies come with a wide range of coverage and also offer a host of add-ons to make your protection robust.

  • Cyber Insurance

    With all the digital activities you’re undertaking, it becomes important to secure your online presence as well. We have you covered with our cyber insurance policy.

  • Home Insurance

    Your home has literally been your fortress during this pandemic. With our home insurance policies, you can ensure that your safe haven remains protected with a complete insurance for your home and contents.

  • Travel Insurance

    While travelling may not be on your mind, whenever you do travel, our contactless travel insurance will act as your back-up in unknown (and known) territories.


As an insurance Company, the time of claim is our true test. And so, we have extended the benefit of contactless insurance claim process for our customers. You can use our Caringly Yours app, our website and our services on WhatsApp to register your claims with us. You can upload your documents, fill the claims form and get the claim process rolling without having to visit any of our branches – completely contactless!

Contactless Features of Caringly Yours App

The Caringly Yours App is a hub of all your online general insurance needs, with contactless transactions. There are many features that are at the core of contactless insurance that are present on our app. 

  • Buy

    You can use the Caringly Yours app to complete contactless payments to buy general insurance online

  • Renew

    Online policy renewal also becomes a breeze, where our app not only allows you to complete contactless transactions, but also gives you renewal reminders

  • Claim

    When it comes to contactless insurance, the claim process can certainly be the hero. On our Caringly Yours app, you can register your claims with us online, upload documents and track your claim as well. The app also has our revolutionary Motor OTS and Health CDC claim process that allows you to settle your motor and health insurance claims* within a few hours.

  • Change in contact details

    Using our Caringly Yours app you can change your contact details with ease, with just a few clicks

  • Manage policies

    Once you’ve availed the benefit of contactless insurance purchased through contactless transactions, you can easily use our app to manage all your policies in one place. 

  • Insta Self Check

    This feature allows you to take a self-assessment of your risk of exposure to coronavirus, by answering a few simple questions

Contactless Insurance Renewal

If you’re looking to renew your insurance policy with us, we have a contactless solution for that too. Our online policy renewal options give you a fully digital way to renew your insurance policies.

Simply log in to our website, or use the Caringly Yours app for your online policy renewal.


At Bajaj Allianz General Insurance, we want to offer our customers the convenience and safety of contactless insurance. And that’s where our digital initiatives have been helping us shine. With us, you have a range of options where you can fulfil your online general insurance needs, in a contactless way. Here are just some of them:

  • Caringly Yours App

    Our all-in-one app allows you to buy, renew, manage your policies through a single app. It also has claim assistance in the form of online claims and Motor OTS and Health CDC which allow you to register and settle your claims in a digital way.

  • Website

    Our website is a great way to learn about our policies, purchase the one that suits your needs. You can easily buy any general insurance online via our website and even do contactless payments to get your policy issued. You can also do your online policy renewal, and even intimate your claims online.

  • ChatBot

    Our chatbot, BOING, is another of our digital offerings that will help you fulfil your contactless insurance needs.

  • WhatsApp services

    If WhatsApp is your preferred means of communication, we’re on there too. Send us a ‘Hi’ on 75072 45858 to get started. 

  • Missed Call Facility

    For any issues you’re facing, you can give a missed call to us on 80809 45060. We’ll call you right back to assist.

  • SMS Shortcode

    If you want to reach out to us via a message, SMS WORRY’ to 575758. This is another way for us to extend our contactless care to you.

Customer Reviews & Ratings


Very much user friendly and customer centric online process


Hassle free through web with all option we can review while taking policy.


Car insurance on the website is a breeze; made so simple and convenient.


How does contactless insurance work?

Contactless Insurance works just like regular insurance, except for the fact that it allows you to go completely contact-free through the processes of buying, renewing, claiming or any other policy related needs you may have. Simply put, contactless insurance is when your insurance needs are fulfilled without any physical transactions, via digital or virtual means, including contactless transactions.

Can I purchase all general insurance plans online?

Your motor, health, cyber, travel and home insurance policies can certainly be all purchased online.

Only for exceptional cases, you may be referred to an offline process, where the company representative may connect with you to discuss your requirements or proposal. 

Do I need to get a medical check-up before buying health insurance online?

Medical check-ups are not required if you are below a certain age, and you have a clean medical history. You may be required to get a medical check-up if your case requires the same, or if you are above a certain age. It is best to check with your insurance company for the same. 

However, considering the need for contactless insurance, a lot of companies are also figuring out ways to get medical check-ups done online as well.

Will my vehicle undergo inspection before being issued a policy?

Your vehicle may need to undergo inspection before policy issuance if your previous insurance has expired. But insurance companies are also coming up with innovative ways of enabling self-inspection of vehicles with apps, like our i-Pin, making insurance truly contactless.

What are the documents required to purchase contactless insurance?

The documents you need to purchase contactless insurance are the same as the ones you may need while getting your insurance through any other means. The documents you may have to produce may be different depending on the insurance you’re trying to purchase, for e.g. for your vehicle, you will need your RC copy. The documents may also depend on your specific case.

Mostly though, you just need to have basic documents handy to purchase contactless insurance. The bulk of the documents are required during the claim process. 

How will I receive my policy document?

When it comes to contactless insurance, your policy will be shared with you digitally. Depending on the platform that you chose to purchase your contactless insurance (i.e. the app, website etc.), your policy soft copy will be available for download, sent to you via email or be available on the app as an e-card as well. You can also get your policy pdf on WhatsApp using our WhatsApp services.

Will my insurance claim be settled online?

Yes, it most certainly will. With contactless transactions, our claim process will take you through the process of registering and tracking your claim and the claim amount will be sent to you directly on your bank account. In cases of cashless claims, you don’t even need to pay from your pocket. We will directly deal with the network hospital and ensure the settling of your claim.

At Bajaj Allianz General Insurance, we also have other ways of contactless transactions for your claim in the form of Motor OTS and Health CDC. These online processes allow you to settle your health and motor claims via our app, and the claim amount reaches your account once you approve of the same. Can contactless insurance get any more contact-free?

How can I buy insurance from my mobile?

Online general insurance can easily be purchased from your mobile. We have multiple platforms to be able to fulfil your contactless insurance needs. You can use our website, our Caringly Yours app, our services on WhatsApp, our ChatBot BOING and easily buy general insurance online using your mobile phone. 

Written By : Bajaj Allianz - Updated: 16th  May 2022


I hereby authorize Bajaj Allianz General Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back at a convenient time. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) under either Fully or Partially Blocked category, any call made or SMS sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business. Furthermore, I understand that these calls will be recorded & monitored for quality & training purposes, and may be made available to me if required.

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