For 24x7 Roadside Assistance
(Applicable for Bajaj Allianz customers, who have opted for this feature in their Car Insurance policy). E-mail : bagichelp@bajajallianz.co.in
Message from Head of Customer Experience
Dear Valued Customer,
Thank you for placing your trust in us.
Bajaj Allianz General Insurance has always been known as a forward looking customer centric organization. We take immense pride in the spirit of service and the culture of keeping customer first in our scheme of things. In order to provide you with top-notch service on all fronts, we have provided you with multiple platforms via which you can always reach one of our representatives.
Customer Care
You can call us on our Toll Free No. 1800 209 5858 or mail us on bagichelp@bajajallianz.co.in , and we will be happy to help you out. You can also write to us at Bajaj Allianz General Insurance Co. Ltd., Bajaj Allianz House, Airport Road, Yerwada, Pune 411 006
To make sure that we are always listening to our customers, we also have the following channels for customers to engage with us and we have a large branch network across India with a dedicated servicing team to help you meet your service needs.
Grievance Officer
It is our constant endeavor to resolve customer's concerns promptly. In case you are not satisfied with the response given to you by our team, you may write to our Grievance Redressal Officer Mr. Jerome Vincent at ggro@bajajallianz.co.in
Head Of Customer Care
We make efforts to keep our communication complete and provide solutions that are satisfactory, however, if you are still not satisfied with the solutions provided, or have some feedback for us, write to me directly at head.customerservice@bajajallianz.co.in
Please allow our service network sufficient time to work on your concern. We believe in ‘Caringly Yours’ and I assure you that every employee of this company stands firmly with this promise.
If after having followed level 1, 2, 3 and 4 your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. Kindly find your nearest Ombudsman office at http://ecoi.co.in/ombudsman.html
Caringly Yours,
Ankit Goenka, Head - Customer Experience
Disclaimer
I hereby authorize Bajaj Allianz General Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back at a convenient time. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) under either Fully or Partially Blocked category, any call made or SMS sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business. Furthermore, I understand that these calls will be recorded & monitored for quality & training purposes, and may be made available to me if required.
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