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For any assistance please call on 1800-209-0144

Commercial Insurance Claim Process

You are just a single click away from a Commercial insurance claim settlement

We understand that unforeseen events and accidents can disrupt you with huge loss, we are here to provide you with efficient and reliable claim handling. Our experienced team of insurance professionals is dedicated to guide you through the claim process, ensuring a smooth and hassle-free claim experience. Our goal is to minimize the financial impact on you and serve you to get back on track as quickly as possible.

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Commercial Insurance Claim Process

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Commercial Insurance Claim Process

  • 1

    Claim intimation

  • 2

    Appointment of surveyor

  • 3

    Survey of the loss

  • 4

    Submission of documents

  • 5

    Final report submission by surveyor

  • 6

    Scrutiny of claim

  • 7

    Settlement of claim and payment release

7 Easy Steps to Your Commercial Insurance Claim Settlement
  • In case of burglary, theft or damages caused to your commercial establishment/property, reach out to us on our Toll Free helpline 1800-209-5858. We are eager to listen to your concerns and help you on priority
  • Take a little time out and intimate us about the claim, either online or over the Toll Free number. We will initiate a customary look-in into the claim and promptly escalate it to the concerned department. We understand how valuable time could be in such circumstances.
  • From here on, we will appoint a surveyor (if need be) who is most likely to visit the site of the loss within 24 hours. We will try to make this even faster!
  • All you will have to do is submit the relevant documents to the surveyor/assessor, who will then submit the final report to us within a maximum of 2 weeks (this time can be less as well, depending on the situation)
  • From here on, you need not worry about a thing. Our claims department will verify the documents, look into the final survey report and subsequently initiate your general insurance claim settlement process.
  • You will receive the payment within (X) working days

Be it damage to your business property, theft inside your organization or injury of an employee, know that we are concerned as well and ready with all the help you need.

Remember, remember!
  • Don’t waste much time intimating us about your loss. Remember, faster the intimation, swifter the help
  • Click a few pictures/videos of the loss, if that is possible of course
  • Don’t meddle with the site of the loss. Let it be till we appoint the surveyor
  • Try and give us all relevant information. This will help us better understand the situation and process your claim faster. Your loss is our concern
  • Quantify the damages as best as you can
  • While you can always trust us to rush in with help, don’t wait for us to do so. Do everything you can to minimize the extent of the damage
  • Let us and the surveyor know of all the latest developments
Commercial Insurance Register Claim

Now, you can register a claim, check the claim status, view and upload documents online Click here

  • Claim Intimation
  • Surveyor Appointment (if required)
  • Survey Loss Verification
  • General List of Requirements (Documents)
  • Documents Submission
  • Surveyor Final Report Submission
  • Final Claim Scrutiny and Claim Assessment Finalization
  • Claim Settlement and Release Payment
  • Intimate Loss Immediately (as soon as possible) to Bajaj Allianz General Insurance Company by using online facility
  • Take photographs or videos to capture the evidences if possible
  • Do not disturb the accident site till Surveyor Adjuster arrives
  • Constitute their own enquiry to investigate the cause of accident (other than AOG perils)
  • Furnish all such information and documentary evidence as the Insurer may require
  • Quantify the damage to the extent practically possible
  • take all steps within his power to minimise the extent of the loss or damage
  • Draw a comprehensive action plan for restoration of damage and execute the same as early as possible
  • Keep your Surveyor / Adjuster and Insurers updated of all developments
  • In case of loss or damage due to theft or burglary - as it is essential to inform the Police Authorities of India - the Claim Notification has to include a copy of the FIR (First Information Report) issued by the local police authority, FIR Copy can be submitted even at a later date


What is a cover note?

It is a temporary insurance certificate that your insurer will give you, prior to the issuance of a policy. This is after you have duly filled and signed the proposal form and paid up the premium in full.

It is valid for a period of 60 days (from the date of its issue) and warrants the Insurance Company to furnish the insurance certificate before the expiry of the cover note.

What if I want to make certain changes within the policy?

The term you might be looking for here is endorsement, which is an agreement in writing, concerning changes in your insurance policy. An endorsement can be put into action during issuance of the policy in order to introduce add-ons and a more extensive coverage or impose certain restrictions.

What is a No Claim Bonus?

You will be eligible for a No Claim Bonus (NCB) in case you don’t make a single insurance claim over the course of your policy. It reduces the premium on your car insurance policy and is a token for you being the good driver that you are.

NCB can be transferred to a new vehicle belonging to the same class and is valid for a period of 90 days from the expiry of your motor insurance policy. However, if the new mean machine is more expensive, you might be charged an additional administrative fee in addition to a higher insurance premium.

What to do when my policy expires?

Keep Bajaj Allianz on your speed dial and give us a holler on our Toll Free Number 1800-209-5858 in case your policy expires. We are working 24 hours, just to provide you a hassle-free insurance experience!


Can I register my claim online?

Absolutely! If calling our Toll Free Number doesn’t work out for you, you can always register your claim online.



I hereby authorize Bajaj Allianz General Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back at a convenient time. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) under either Fully or Partially Blocked category, any call made or SMS sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business. Furthermore, I understand that these calls will be recorded & monitored for quality & training purposes, and may be made available to me if required.

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