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A quick Google search reveals India’s population to be around 133 crores. However, only 3.6% of these people have insurance. This is simply because not everyone has easy access to insurance services. Insurance companies tend focus their efforts on major cities, leaving a sizeable chunk of the country’s population (over 70%) out. At Bajaj Allianz General Insurance, we took cognizance of this fact and took it upon ourselves to ensure that insurance becomes an easily accessible commodity to even the most remotely located Indian. And thus, the idea of the Virtual Office was born. The Virtual Office allows us to surpass geographical limitations, and bring the benefits of insurance to everyone. It enables us to extend our care and our services to small towns and villages across India.
What makes Virtual Office special, you ask? Well, the Virtual Office is a unique ‘Phygital’ model, which leverages technology to eliminate the need for a brick and mortar set-up. The distribution structure, which includes a Virtual Office application, empowers our employees to act as “one-man offices” to help people in remote locations with all their Insurance related needs. With the help of the Virtual Office, we empower our team to share policy related information, book policies and assist you with claims no matter where you reside.
Launched in 2014, this initiative has helped us serve millions of customers so far, and bring the world of insurance right to their doorstep!
Instant Policy issuance at doorstep with a bouquet of various online payment options like Debit Card, Credit Card, NEFT, EMI Option etc. Read more
AS A CUSTOMER:
Access to use Virtual Office Application to service customers faster Read more
AS AN INSURANCE ADVISOR:
Be a part of one of the best general Insurance companies in India Read more
AS AN EMPLOYEE:
This Virtual Office Application helps us deliver best in class products and services. Thanks to our Virtual Offices, regardless of where you live, you’re never too far from Bajaj Allianz. Here’s what our Virtual Office offers you-
We’ve taken your user experience to a whole new level with Virtual Office. Designed to make access to insurance products and services universal, it redefines functionality and convenience.
With this platform, the aim is to be able to reach market penetration in Tier 3 and 4 cities, making the benefits of insurance available to individuals and communities across the country.
With the increased functionality offered by this digital initiative, we’ve been able to usher in an era of change that has seen thousands of people get direct employment (and a lot more indirectly!). This merges with our corporate vision of contributing to national development and economic growth.
The grassroots impact of Virtual Office has been substantial. Since 2014, we already have more than several thousand operational virtual offices across the country, with many more in the pipeline.
Over the last 4 years, we have been able to settle minor claims within 24 hours and reduce the potential for fraud using the secure Virtual Office Application.
If its claims you’re worried about, the process is simple and easy with our Virtual Office. Our initiatives such as Motor OTS and Health CDC, allow us to offer you the benefit of raising claims up to INR 30,000 via our app, and get the claim approved very quickly. When you want to make a claim, all you have to do is reach out to the nearest Virtual Office representative and they will guide you through the process.
Virtual Office serves you wholesome fare - a complete range of products and services - that will surely satiate your appetite for all things insurance.
Bajaj Allianz is one of the premier insurance companies in the country. Our consistent growth has been made possible by our strong fundamentals, our willingness to serve you better and an intimate understanding of your needs.
Our philosophy of consistent growth
Over the years we have introduced a number of innovations that have fetched us accolades and have proved to be game changers. We have been awarded the iAAA rating multiple times for our claim settlement capability by ICRA. Virtual Office was also designated one of the “Top 100 projects” at the SKOCH Insurance awards 2016.
However, we have never become complacent because of these awards. This is because our ambition is towards helping you live with confidence and embrace everything life has to offer. With Virtual Office, we have leveraged technology to execute our corporate vision of building empowered communities that in turn drive national growth.
For Bajaj Allianz, providing world class insurance solutions is much more than a business opportunity. Instead, it is a commitment to helping you thrive despite the challenges that may come your way. Virtual Office aims to bring home the benefits of insurance to millions of customers across the country.
Tapan Singhel, MD & CEO
"We are confident that this technology will not only strengthen our distribution network but at the same time also help us serve our customers better."
Rajeev Bhandari, Sr. Vice President & National Head – Virtual Office
"As an organisation we strive to provide great customer service and a greater value to our customers. We want our intermediaries and customers to use this platform for a better service experience. We want to empower our intermediaries and customers not only with issuance of policies on the go but also enable them to decide on their claim settlement with our mobile app. We look forward to serve our customers better and engage all the stakeholders.
Thank you for taking the time to visit our website and I wholeheartedly welcome any constructive feedback you may have"
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