The World Wide Web has spun rapidly all around us and turned us into global netizens - constantly connected, spoilt for choice and leaving ‘digital footprints’ in cyberspace that will outlast our existence on the planet! From personalised on-demand entertainment, app-based delivery services to Virtual Reality (VR) interactive tours, the digital world permeates every aspect of our lives.
Did you know that the processor in your smartphone is many times more powerful than the one aboard the Apollo spacecraft that carried man to the moon?
To enable a world class user experience for you, Bajaj Allianz aims to ride the crest of the digital innovation wave. We’ve covered quite a bit of ground so far. Take for instance our user friendly apps, Insurance Wallet and Eezee Tab, that have shrunk your policy document to fit the palm of your hand. On the other hand, BOING, our chatbot, makes getting your questions answered effortless.
Virtual Office, the latest addition to our suite of digital offerings, gives a new dimension to ‘self-service’ in making insurance policy decisions, whether you are a customer or insurance agent. It empowers you to proactively take charge of your future.
Launched in 2014, this initiative has helped us serve lakhs of customers so far. What makes Virtual Office special, you ask? Well, it enables you to access our insurance services from a tablet device without having to walk in to a brick and mortar office. Your very own portable Bajaj Allianz insurance kiosk is here!
Now, only if virtual workplaces became more common…
A quick Google search reveals India’s population to be around 135 crores. However, it is disheartening to note that only about 1% have access to insurance services. A solution had to be found!
Surpassing geographical limitations, Bajaj Allianz decided to bring the benefits of insurance to the masses by leveraging technology. This tab based portal delivers best in class products and services in a fraction of the time it took earlier.
From providing quotes and registering policies to speedy claim settlement, you can get more done in less time with the assistance of Virtual Office and your friendly neighbourhood Bajaj Allianz Insurance Advisor.
That’s not all. You can also get premium confirmations, renew your insurance cover or get account statements all while being comfortably seated in your home. Regardless of where you live, you’re never too far from Bajaj Allianz, thanks to Virtual Office.
What’s more, since it’s a digital platform, you can get a host of insurance services, without leaving a paper trail. Yes, it helps you save trees, do your bit for the environment and feel justifiably proud!
Virtual office has almost made traditional brick and mortar centres redundant and eliminated the need for you to travel long distances to avail our services. You can now ‘click to activate’ your policy under the guidance of our Insurance Advisor. As you can see, the virtues of Virtual Office are quite substantial!
We like to be modest, however, over the last 4 years, we have been able to settle minor claims within 24 hours and reduce the potential for fraud using the secure Virtual Office platform. Ease and convenience now has a new name!
True to our commitment of providing the full range of services at your doorstep, our Insurance Advisors verify and upload the documents digitally through the app. Are you worried about the claim settlement process?! We have it taken care of!
Claim settlement is simple and easy with Virtual Office. While making a claim, all you have to do is follow the guidelines shown on the application and upload a few pictures. We would do all the necessary calculations based on your uploads and offer you the sum insured towards the settlement of your claim.
Virtual Office serves you wholesome fare - a complete range of products and services - that will surely satiate your appetite for all things insurance. If you’re someone who likes desserts, how does a lifetime of excellent customer service sound?
We’ve taken your user experience to a whole new level with Virtual Office. Designed to make access to insurance products and services universal, it redefines functionality and convenience for you. Our inspiration always remains the customers we serve.
With this platform, we’ve leveraged technology to compress distance and time to make the process of getting insurance efficient and cost-effective. The aim is to be able to reach market penetration in Tier 3 and 4 cities making the benefits of insurance available to individuals and communities across the country.
With the increased functionality offered by this digital initiative, we’ve been able to usher in an era of change that has seen more than 1000 people get direct employment and a lot more indirectly. This dovetails well with our corporate vision of contributing to national development and economic growth.
The grassroots impact of Virtual Office has been substantial. Since 2014, we already have more than 1400 operational virtual offices across the country, with many more in the pipeline.
Bajaj Allianz is one of the premier insurance companies in the country. Our consistent growth has been made possible by our strong fundamentals, our willingness to serve you better and an intimate understanding of your needs.
Our philosophy of consistent growth
Over the years we have introduced a number of innovations that have fetched us accolades and have proved to be game changers. We have been awarded the iAAA rating multiple times for our claim settlement capability by ICRA. Virtual Office was also designated one of the “Top 100 projects” at the SKOCH Insurance awards 2016.
However, we have never become complacent because of these awards. This is because we are not driven by fame. We’re content with helping you live with confidence and embrace everything it has to offer. With Virtual Office, we have leveraged technology to execute our corporate vision of building empowered communities that in turn drive national growth.
For Bajaj Allianz, providing world class insurance solutions is much more than a business opportunity. Instead, it is a commitment to helping you thrive despite the challenges that may come your way. Virtual Office aims to bring home the benefits of insurance to millions of customers across the country.
Tapan Singhel, MD & CEO
"We are confident that this technology will not only strengthen our distribution network but at the same time also help us serve our customers better."
Aditya Sharma, Country Head - Virtual Office and One 2 One
"As an organisation we strive to provide great customer service and a greater value to our customers. We want our intermediaries and customers to use this platform for a better service experience. We want to empower our intermediaries and customers not only with issuance of policies on the go but also enable them to decide on their claim settlement with our mobile app. We look forward to serve our customers better and engage all the stakeholders.
Thank you for taking the time to visit our website and I wholeheartedly welcome any constructive feedback you may have"
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