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Nov 19, 2023

How to Claim Cashless Treatment Abroad with Travel Insurance

Traveling abroad is an exhilarating experience filled with adventure, but it may also involve potential unexpected risks and uncertainties. Having a travel insurance policy as your companion provides you with financial protection and peace of mind during your international journeys. One essential aspect of the policy is the cashless claim process, which simplifies reimbursement for medical expenses incurred while abroad.

Importance of Travel Insurance

Before we delve into the cashless claim procedure, let's understand why cashless international travel insurance is a must-have for international trips:

Medical Emergencies

Travel insurance covers unexpected medical expenses, ensuring you receive proper treatment without the burden of hefty bills.*

Trip Interruption

It reimburses non-refundable trip expenses if your journey is cancelled or cut short due to unforeseen events like any illness, family emergencies, or travel advisories.*

Loss Of Baggage

Travel insurance provides compensation for lost, stolen, or delayed baggage, helping you replace essential items.*

Travel Delays

It covers expenses incurred due to flight delays, missed connections, or other travel-related disruptions.* Claims are subject to terms and conditions set forth under travel insurance policy.

Claiming Cashless Treatment When Abroad

Your cashless travel insurance is designed to provide seamless medical assistance and treatment while minimizing out-of-pocket expenses. Here's how it works:

1. Choose a Network Hospital

Before you embark on your international journey, check with your travel insurance provider to identify the network hospitals or healthcare providers at your destination. Network hospitals have tie-ups with the insurance company and offer cashless treatment to policyholders. If the hospital is not present in the city you are planning to stay, look for the closest one from the city and your accommodation.

2. Seek Medical Treatment

In the event of a medical emergency or illness while abroad, visit one of the network hospitals or healthcare providers for treatment. It's crucial to notify the hospital staff that you have international travel insurance and wish to avail of cashless treatment.

3. Present Your Insurance Card

Upon admission to the hospital, provide your insurance card or policy details to the healthcare facility's billing department. This information will help the hospital initiate the cashless claim process. This also brings the third-party administrator (TPA) in the picture as they represent your insurance company and assist you with the procedure from your end.

4. Pre-authorization Request

The hospital will contact the insurance company to request pre-authorization for your medical treatment by connecting with the TPA. This involves providing details of your condition, proposed treatment, and estimated costs.

5. Verification and Approval

The insurance company will review the pre-authorization request and verify the details. Once approved, they will communicate the approval to the hospital, allowing you to receive treatment without making any upfront payments.

6. Treatment and Hospitalization

You can receive the necessary medical treatment and care at the hospital without worrying about the expenses. The hospital bills are settled directly by the insurance company. Throughout your treatment, the hospital and the insurance company may remain in contact to ensure the smooth processing of the cashless claim.

8. Post-treatment Settlement

After you are discharged from the hospital, the insurance company will settle the bills directly with the healthcare facility. You will not be required to pay for the covered medical expenses.

Important Considerations For Claiming Cashless Treatment

Here are some key factors to keep in mind when filing a travel claim for cashless treatment while you are on a trip abroad:

Network Hospitals

Always check the list of network hospitals or healthcare providers at your travel destination before your trip. Seeking treatment at a network facility ensures a hassle-free cashless claim process.

Policy Details

Carry a copy of your insurance policy and card with you during your trip. Ensure that you provide accurate policy information to the hospital.

Coverage Limit

Be aware of the coverage limits specified in your insurance policy. Ensure that your medical expenses do not exceed these limits.

Emergency Contact

Familiarize yourself with the emergency contact information provided by your insurance company. In case of emergencies, you should be able to reach out for assistance.


Travel insurance is an essential companion for international travellers, offering protection and peace of mind in the face of unforeseen events. The cashless treatment procedure simplifies the process of receiving medical treatment abroad, ensuring you can focus on your health without worrying about financial burdens. With the right policy and a thorough understanding of the procedure, you can travel with confidence, knowing you have reliable financial support in case of medical emergencies while abroad. *Standard T&C Apply Insurance is the subject matter of solicitation. For more details on benefits, exclusions, limitations, terms, and conditions, please read the sales brochure/policy wording carefully before concluding a sale.

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