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For any assistance please call on 1800-209-0144

Travel Insurance Claims Process

You are just a single click away from a comprehensive Travel insurance claim settlement

Thinking of travelling with your family on a long awaited vacation? Don’t worry, we’ve got you covered. However, while you will be in the perfect holiday mood with your loved ones, don’t forget to prep up well for any emergency over the course of your travel and stay.


Register your travel insurance claim

Dial our Toll Free Number


Online Claim Submission
Overseas Travel Insurance Claim Form

Other Products


  • 1.

    Cashless Travel Insurance Claim

  • 2.

    Cashless Overseas Hospitalization

Cashless Travel Insurance Claim:

Once you send in the documents (minimal at that), we will verify them with the policy coverage

Yay! Your claim is approved

  • We will send a payment letter guarantee to the healthcare provider within 2 working days.
  • The healthcare provider will treat you and we’ll take care of your medical bills

It seems we have a query

  • We will send a query letter to you and the healthcare provider asking for some more information
  • Once we receive that information, we will release the payment letter guarantee after due diligence within 3 working days

We’re sorry, your claim is denied

  • We will be sending you and the healthcare provider a denial letter
  • The provider will carry out the treatment, as fully payable
  • However, you can certainly file a claim for reimbursement at a later date
Travel Insurance Reimbursement Claim:
  • Collect all hospitalization related documents and submit them, in original, to BAGIC HAT
  • We will carry out a customary verification of all required documents

Oh, we need some more information

  • We will send you a prior intimation of such deficiency so that you have sufficient time to provide further information.
  • Upon receiving the requisite documents and further scrutiny, you can bank on us to initiate the general insurance claims settlement process and release the payment via NEFT in an Indian bank account within 10 working days.
  • In case you still fail to provide us with the pending paperwork, we will send you three reminders, each 15 days apart, from the date of intimation.
  • However, we will be forced to close the claim and send you a letter stating the same if you fail to come up with the pending documents beyond 3 reminders (45 days) from the date of intimation.

Yay! Your claim is approved

  • We initiate a customary verification of the authenticity of the documents and if found permissible within the policy’s purview, we will release the payment via NEFT in an Indian bank account within 10 working days

However, if your General Insurance claim doesn’t fall within the policy’s purview; we will deny the claim and send you a letter stating the same.

Cashless Overseas Hospitalization:

At Bajaj Allianz, we understand the essence of time, particularly during a medical emergency. You can visit any of the nearest healthcare providers for urgent treatment/rehabilitation. In case the bills exceed USD 500, you can apply for our cashless facility. However, if the bill is less than that, you can always file a hassle-free reimbursement claim.

All your colleague/co-traveller needs to do is intimate us about the claim within 48 hours through any of the following ways:

  • Email: travel@bajajallianz.co.in
  • Reach out to us at our country specific Toll Free Number by clicking here. (mentioned in your travel kit as well)
  • Call us at +91-20-30305858 (chargeable)
  • Fax all hospitalization details at +91 20 30512207
List of Network Hospitals

Once we receive the claim intimation, we will guide you through the rest of the procedure.

Want to know the hospitals we have tied up with? Just send in a mail at travel@bajajallianz.co.in or call at our country specific Toll Free Numbers and we will help you out with the network hospital list.

Claim Forms:
  • Claim form
  • Relevant of medical information
  • Attending Physician's Statement (APS)
  • Claim form


What is a cover note?

It is a temporary insurance certificate that your insurer will give you, prior to the issuance of a policy. This is after you have duly filled and signed the proposal form and paid up the premium in full.

It is valid for a period of 60 days (from the date of its issue) and warrants the Insurance Company to furnish the insurance certificate before the expiry of the cover note.

What if I want to make certain changes within the policy?

The term you might be looking for here is endorsement, which is an agreement in writing, concerning changes in your insurance policy. An endorsement can be put into action during issuance of the policy in order to introduce add-ons and a more extensive coverage or impose certain restrictions.

What is a No Claim Bonus?

You will be eligible for a No Claim Bonus (NCB) in case you don’t make a single insurance claim over the course of your policy. It reduces the premium on your car insurance policy and is a token for you being the good driver that you are.

NCB can be transferred to a new vehicle belonging to the same class and is valid for a period of 90 days from the expiry of your motor insurance policy. However, if the new mean machine is more expensive, you might be charged an additional administrative fee in addition to a higher insurance premium.

What to do when my policy expires?

Keep Bajaj Allianz on your speed dial and give us a holler on our Toll Free Number 1800-209-5858 in case your policy expires. We are working 24 hours, just to provide you a hassle-free insurance experience!


I hereby authorize Bajaj Allianz General Insurance Co. Ltd. to call me on the contact number made available by me on the website with a specific request to call back at a convenient time. I further declare that, irrespective of my contact number being registered on National Customer Preference Register (NCPR) under either Fully or Partially Blocked category, any call made or SMS sent in response to my request shall not be construed as an Unsolicited Commercial Communication even though the content of the call may be for the purposes of explaining various insurance products and services or solicitation and procurement of insurance business. Furthermore, I understand that these calls will be recorded & monitored for quality & training purposes, and may be made available to me if required.

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