Bajaj Allianz Life Insurance Claim Assistance

Overview

 
 
 

Your Time of need is our moment of Truth

We all face the test of time and it is often difficult to cope with. Helping you in every way we can, we have prepared a simpler, easier and faster claim process, so your policy is by your side when it matters the most. Making sure that when you can't wait, you don't have to, we provide the following features:
  • In the unlikely event that a claim settlement is delayed beyond 30 days, we pay a 11% interest for every day's delay
  • We settle 77%* of all claims directly, via electronic transfer, so claim money reaches where it's needed faster

When we promise you a worry free life, we do all that we can to deliver it.

*As on FY 2013-14

Awards and Recognition

  • "Best Insurance Company in private sector" at the IPE Banking Financial Services and Insurance (BFSI) 2013.
  • Organization of the Year by SKOCH Financial Inclusion Award 2013
  • SKOCH Financial Inclusion Award 2012 for contribution towards financial inclusion through life insurance
  • Bajaj Allianz Life Insurance has been rated amongst the 50 top service brands and ranked as Third Best Life Insurer, as per a survey conducted on 'Most Trusted Companies' by Brand Equity and AC Nielsen-ORG Marg 2012.
  • Best Contribution in Investor Education & Category Enhancement by Bloomberg UTV Financial Leadership Awards 2011
  • The Best Utilization of Information Technology to Transform Business by Bloomberg UTV CXO Awards 2011-Technology Chapter.

Claim Process

Life Insurance Claim Process
Life Insurance Death Claim Process
How to File Maturity Claim?

Three Simple Steps to File Maturity Claim

    Step 1: Claim Intimation
  • Bajaj Allianz would send intimation letter to the customer 6 months before the maturity date along with maturity claim discharge form & annuity form (if pension policy).
  • Step 2: Submission of Documents

    Visit the nearest branch /courier the below listed documents:

    • Maturity Discharge Form
    • Original policy document
    • Standard KYC documents (eg. Identity Proof and Address Proof)
    • Bank supporting documents
    • NEFT Form (sealed by bank)
    • Cancelled cheque containing IFSC code, Account No. Customer Name (should be printed on cheque) (OR) Latest six months bank account statement (sealed by bank)
    • Annuity Form (in case of Pension Policy)
    Step 3: Settlement of Claim
    • On compliance of all the above documents, the maturity claim amount shall be paid.
    • For Pension Policy , the amount directed by customer towards purchase of Annuity would be sanctioned in favor of the Annuity provider (the insurer from whom the Immediate Annuity would be bought) and remaining amount would be credited to the policyholder's account
How to File Death Claim?

Things to remember

  • Read your policy document thoroughly.
  • Verify all the details featuring on your policy document and inform us immediately in case of any discrepancies.
  • Do not keep life insurance policies in your safe deposit box. In most states, safe deposit boxes are sealed temporarily upon the death of the owner, which could delay settlement.
  • Do not forget to note down the policy number and keep it safe.
  • Do not forget to inform us incase of any change in address /contact information.

Three Simple Steps to File Death Claim

Step 1: Claim Intimation
  • Visit the nearest office with a copy of death certificate, issued from the Birth and Death Registrar.
  • Provide KYC documents (Proof of Address and Identity) of nominees /claimant upon which a bar coded claim form will be generated by our office which needs to be submitted along with the other documents (as mentioned in Step 2).
Step 2: Submission of Claim Form

Provide the following documents to process claim:

  • Filled in bar coded claim forms issued by our office.
  • Original policy document
  • Death certificate.
  • Police FIR and post mortem exam report (for accidental death).
  • Certificate and records from the treating doctor/hospital
  • Claims ECS Mandate Form and cancelled cheque leaf.
  • Additional documents, if required.
Step 3: Settlement of Claim
  • On receiving of all the above necessary documents the claim settlement process will start within seven working days
How to File Rider* Claim
Step 1: Claim Intimation

Visit the nearest branch with

  • The medical examination (diagnosis) reports and /or discharge summary in support of the illness of the insured person. (in case of Critical Illness and Mahila Gain).
  • Available medical documents in support of disability of assured, along with a full size photograph (in case of Accident Permanent Total /Partial Disability) (APTPDB).
  • The discharge summary and bifurcated hopsitalisation bills showing room rent /bed-charges separately (in case of Hospital Cash)

Provide the original policy document and the standard KYC documents (proof of address & identity) of claimant upon which a bar coded claim form will be generated by the branch which needs to be submitted along with the other documents (as mentioned in Step 2)

Step 2: Submission of Claim Form

Provide the following documents to process claim:

  • Filled in bar coded claim forms issued by the insurance company.
  • Medical case sheets from the treating doctor/hospital (in case of both CI & APDB).
  • Police FIR or any other document in support of the disability to be outcome of an accident (in case of APDB).
  • ECS mandate form /bank passbook copy /cancelled cheque leaf of the claimant’s bank account.
  • NEFT Form (sealed by bank)
  • Cancelled cheque containing IFSC code, Account No. Customer Name (should be printed on cheque) (OR) Latest six months bank account statement (sealed by bank)
  • Additional documents, if required by the insurance company.

Step 3: Settlement of Claim

  • On receiving of all the above mandatory documents the claim settlement process will start within seven working days.

* Note
The riders in which claim arises due to health or disability are as follows:
Critical Illness, Mahila Gain, Accident Permanent Total /Partial Disability, Hospital Cash Benefit, Family Income Benefit, Comprehensive Accident Protection, Waiver of Premium.

For rider claims that arise due to death, Death Claim Process is to be followed.
These riders are as follows:
Accidental Death benefit, Term Rider / Supplementary Death Benefit, Family Income Benefit, Waiver of Premium, Comprehensive Accident Protection

Life Insurance Claim Forms

Claim Forms shall be available on request. For claim forms please visit any nearest Bajaj Allianz Life Insurance Branch. To locate our nearest branch, please Click Here.

Get Claim Status

Is your claim already registered with us? Please check your claim status online.

Reach Us - Claims

Life Insurance

Bajaj Allianz Life Insurance Company Ltd.

GE Plaza, Airport Road, Yerawada, Pune 411 006.


Customer Care:

BSNL: 1800- 233- 7272

TATA: 1800- 209- 7272

BHARTI: 1800- 103- 7272

 

E-mail: customercare@bajajallianz.co.in


Toll Free No.

For online policy issuance/ renewal

Tel.: 1800- 209- 7272

E-mail: websaleslife@bajajallianz.co.in


Call Now

Standard STD Rates Apply:

Tel.: (+91 020) 66026777

Fax: (+91 020) 66026789


Click Here to find some important Customer Service links


Disclaimer: We take privacy seriously. Bajaj Allianz does not share your personal information with any third party. Please read our Privacy Policy here. Notwithstanding your registration as NDNC, fully/partially blocked and or your customer preference registration, by Filling this form confirms that you agree to receive a sales or service call from our employees/telecallers basing on information you have submitted here.

Things to remember

  • Read your policy document thoroughly. (keep your dependent family members informed of your policy and insurance cover)
  • Do not keep life insurance policies in your safe deposit box. In most states, safe deposit boxes are sealed temporarily upon the death of the owner, which could delay settlement.
  • Do not forget to note down the policy number and keep it available to your dependent family members.
  • Do not forget to inform us incase of any change in address /contact information.
  • Provide complete claim documents along with treatment prescriptions, case sheets, laboratory reports, etc. at one go to ensure speedy settlement of the claim.
  • Provide complete bank account details such as account number, name, (BALIC ECS Mandate Form) to enable NEFT transfer of claim amount.

Claims FAQs

  • Whether death in a terrorist attack is covered?
    Covered for Basic benefit in all scenarios , except for some exclusions for accidental death benefit (if availed) if death happens in a area declared as disturbed area.
  • Whether Death In Natural Calamities i.e. Tsunami , Earth quake , Flash Floods etc is covered?
    Covered in all scenarios for both , Basic Benefit and Accidental Death Benefit(if availed).
  • Whether Loss of policy bond result into non -settlement of claim amount?
    No. Claims are settled with some additional documentation.
  • If coverage during Foreign Travel / Stay is available?
    For basic benefit no restriction of foreign travel or stay is imposed. Under Accidental Death benefit ( if availed ) may be subjected to few restrictions.
  • Whether claim can re-applied again if decision is not satisfactory?
    Yes. Fresh application may be sent to Claims Review Committee for re-evaluation.Communication address is provided to all claimants in Repudiation / Rejection Letters.
  • Received death benefit on the policy of my late __________. Am I entitled for any tax benefits on this?
    Yes, the death benefits received by nominee are exempt from tax as per 10 (10D) of Income Tax Act.
  • What is the procedure when there is no nomination or in case of nomineeA person or firm into whose name the policy is transferred in order to facilitate transactions, while leaving the customer as the actual owner's death?
    In such circumstances, it is termed as "Open Title" situation. The company would require the proof of title / succession certificate issued by the competent court. The claim Notification to an insurance company that payment of an amount is due under the terms of the policy. would be paid to the person specified in the said proof. The succession certificate should specifically provide orders for disbursement of policy monies. If, however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.
<