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Our Motor Insurance Claims Process Is Simple And Easy

 Toll-free number

To register an insurance claim with us, you need to follow a simple and easy process.

Once you register your claim with us on the Toll Free Number - 1800-209-5858, you will receive SMS updates to guide you through each stage of the process. Follow the steps provided below to understand our insurance claims process in detail.

Note: To locate a Bajaj Allianz Preferred Garage nearest to you call us at: 020-66439001/2/3
*Above numbers are available for Monday to Friday 9.00 a.m. to 7 p.m. and Saturday 9.00 a.m. to 1 p.m.
Toll Free: 1800-22-5858 | 1800-102-5858
020-30305858 (chargeable)
 
 

Step 1: Send your Vehicle for Repair
In case of an accident, take your vehicle to the garage (if movable) or have it towed to avoid further damage.
 
Image For Theft Claims: In case of a theft claim, file a police complaint immediately in writing and inform us on our Toll Free Number - 1800-209-5858.

If your vehicle isn't found within 90 days, ask the police to issue you a Non-Traceable Report. This is an undertaking given by the police that they are yet to find your vehicle; you need to submit this report to us. We start the claim process after this.

   
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Important To-Dos: Please read our section on Claim FAQ to understand benefits of Cashless claims and important things to keep in mind while making claims.
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Step 2: Register your claim

Register your claim by calling us on our Toll Free Number: 1800-209-5858
You will need to provide the following information to the customer support executive:-
 
  • Contact number
  • Engine and Chassis Number
  • Accident date and time
  • Description and location of the accident
  • Vehicle inspection address
  • Km. reading
Once the claim is registered, the customer support executive will provide you with a Claim Reference Number.
   
Image You will be updated through SMS on every stage of the claim OR you can call on our
Toll Free Number - 1800-209-5858 and quote the Claim Reference Number to know the status of your claim
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Step 3: Survey and Claim Settlement

Documents Required: Submit the copy of documents to the garage / dealer and get it verified with the originals.
For Accident Claims
  1. Claim form duly signed by the insured*
2. RC copy of the vehicle
3. Driving license copy**
4. Policy copy (first two pages)
5. FIR
6. Original estimate
7. Original repair invoice, payment receipt (for cashless garage - only repair invoice)



For Theft Claims

 

 1. Claim form duly signed by the insured*
2. RC copy of the vehicle with all original keys
3. Driving license copy**
4. Original policy copy
5. Original FIR copy of the complete theft report
6. RTO transfer papers duly signed along with Form numbers 28, 29, 30 and 35 (if hypothecated)
7. Final report - A no-trace report from the police saying that the vehicle cannot be located
 
For Third Party Claims

1. Claim form duly signed by the insured*
2. Police FIR copy
3. Driving license copy**
4. Policy copy
5. RC copy of the vehicle
6. Stamp required in case of company registered vehicle's original documents
 
Image Spot Settlement: If the loss is not much, we suggest that you avail spot settlement of claims through Bajaj Allianz Mobile Settlement Service.
Image Claim Settlement:
1. After completion of repair at a preferred garage we will make payment of the loss directly to the garage.
2. You will only have to pay the excess as mentioned in the policy and the depreciation value, salvage etc. as informed by the surveyor.
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Disclaimer: Images used on this website and the models photographed in them are for representative purposes only and are not indicative of anyone's personal thoughts or ideas.
 
  Insurance is the subject matter of solicitation.
Bajaj Allianz Life Insurance Co. Ltd. All Rights Reserved. | IRDA Reg. No. 116 | An ISO 27001:2005 Certified Company | Tollfree: 1800-233-7272
Bajaj Allianz General Insurance Co. Ltd. All Rights Reserved. | IRDA Reg. No. 113 | ISO 27001 Certified Company | Tollfree: 1800-209-5858