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Motor Insurance FAQ
What are the policy coverage?
What is the scope of a Private Car Policy?
What are the exclusions under Private Car package policies?
What is the period for which a Private Car policy is issued?
When do we require a proposal form from customer?
When do pre acceptance inspections have to be carried out?
What are the factors that determine the premium rating for Private Cars?
What are the zones under which Private Cars are rated?
What is a Cover Note?
What is meant by IDV?
What are Electrical/Electronic accessories in a private car?
What are the discounts that can be allowed under Private Car policies?
Under what circumstances No Claim Bonus (NCB) can be allowed?
What are the additional PA covers available under Private Car policies?
What will happen when the customer sells his vehicle?
When is an endorsement required?
What are the documents required for renewing the policy?
What should be done if customer cheque bounces?
 
  Own Damage to your vehicle - The policy covers you against any loss or damage caused to your car or it's accessories due to natural and man made calamities as defined in the scope of coverage

(i) Personal Accident Cover - The motor insurance provides you compulsory personal accident cover for individual owners of the vehicle, the personal accident cover is upto Rs. 2 lacs for a premium of Rs. 100.

You can also opt for a personal accident cover for passengers. Rs.2 Lac is the maximum coverage that can be offered, it can be reduced proportionately upto Rs.5 for Rs.10000 cover.

Third Party legal liability - The policy covers the vehicle owner's legal liability to pay compensation for:

  1. Death or bodily injury to a third party person.
  2. Damage to third party property.

Liability is covered for an unlimited amount in respect of death or injury and damage to third party property for Rs.7.5 lacs under Commercial vehicle and private and Rs. 1 lakh for Scooters / Motor Cycles.

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The private car can be used for social, domestic and pleasure purposes and also for business purposes excluding the carriage of goods other than samples by the insured or his employees.

The Insurer will protect the customer against any loss or damage to the Private Car and its accessories whilst thereon for the following events:

  • Fire, explosion, self ignition or lightning
  • Burglary, housebreaking or theft
  • Riot or strike
  • Earthquake (fire and shock damage)
  • Flood typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
  • Accidental external means
  • Malicious act
  • Terrorist activity
  • Whilst in transit by road, rail, inland- waterway, lift, elevator or air
  • Land slide, rock slide

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The exclusions are:
  • Consequential loss, depreciation, wear and tear, mechanical or electrical breakdown, failure or breakages
  • Any damage to tyres and tubes unless the vehicle is also damaged at the same and the liability of the Insurer will be restricted to 50% of the cost of replacement; and
  • If the private car is driven by a person who is under the influence of intoxicating liquor or drugs at the time of loss
  • Driving without a Valid Driving Licence
  • Using the vehicle for hire or reward, carriage of goods other than samples, racing and other racing related purposes and motor trade purposes.

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All motor policies are annual policies issued for period of twelve months. However extension to a further period less than 12 months can be allowed with the approval of the competent authority, for arriving the renewals of the customer on a common date or for any other reason convenient to the customer. Additional premium needs to be collected for such extensions. Period less than 12 months can be given on Short Period basis only with the approval of the competent authority.

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We require a proposal form in the all the following situations
  • New Business
  • Other Company renewal
  • On Transfer of Interest
  • On conversion of Liability Only cover to Package Policy
  • Change / Substitution of the vehicle
  • On alteration / improvement of vehicle either during the currency of the policy or during the renewal

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Customer need to produce the vehicle for inspection under the following circumstances:
  • In case of break in insurance
  • In case of conversion of TP cover to OD cover
  • In case of covering Imported vehicles
  • In case of fresh payment received after cheque bounce

The authorized person from Underwriting department will inspect the vehicle.



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The premium rating for Private Cars are based on the following factors:
  • Insured's Declared Value (IDV)
  • Cubic Capacity of the vehicle
  • Geographical Zones
  • Age of the vehicle


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For the purpose of rating, the whole of India is divided into two zones depending upon the place of registration. The zones are:

Zone A - Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi and Pune.

Zone B - Rest of India

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A cover note is a temporary certificate of insurance issued by the Insurer before the issuance of a policy, after the Insured has given a duly filled in proposal form and has paid the premium in full.

A cover note is valid for a period of 60 days from the date of issue of the cover note and the Insurer shall issue the Certificate of Insurance before the cover note expires.


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IDV means Insured's Declared Value. It is the value of the vehicle, which is arrived at by adjusting the current manufacturer's listed selling price of the vehicle with depreciation percentage as prescribed in the Tariff.
For the vehicles that are obsolete and aged over 5 years, the IDV will be the value agreed between the Insurer and the Insured.


Manufacturer's listed Selling Price = Cost Price + Local Duties/Taxes, excluding Registration and Insurance.


For the vehicles that are obsolete or aged over 5 years, the IDV will the value agreed between the Insurer and the Insured.

The value of the obsolete vehicles and the vehicles aged over 5 years are arrived by our Assessment Team with the help of various resources like IMAs, Panel of Surveyors, Car Dealers, Second Hand Car dealers, etc.
Depreciation slabs for arriving at IDV are below:



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Those items that are not supplied by the vehicle manufacturer along with the vehicle are called Electrical/Electronic accessories.
E.g., Music system that does not come along with the vehicle.


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The discounts that can be allowed under the Private Car policies are:
  • Voluntary Deductible discount
  • No Claim Bonus
  • Automobile Association Discount
  • Discount on Vintage Cars
  • No other discounts are permissible.

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  • It is a reward for No claim in the previous year. It can be accumulated over a period of time
  • Starts with 20% and goes upto 50%
  • NCB becomes Nil in case of a Claim
  • NCB follows the fortunes of the customer and not the vehicle
  • Validity - 90 days from the date of Expiry of the policy
  • NCB can be utilised within 3 years (where the existing vehicle is sold and a new car is purchased)
  • NCB recovery to be done in case of a Name Transfer
  • NCB gets transferred to the legal heir in case of Death of customer
  • NCB can be transferred to the New vehicle in case of Substitution of vehicle of the same class
  • NCB earned abroad can be given in India

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The various PA covers under Private Car policies are:
  • PA to the Owner Driver
  • PA to the Paid driver
  • PA to the Unnamed occupants
  • PA to the Named occupants

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If the customer sells the vehicle to another person, the Insurance can be transferred in the name of the buyer. The buyer (transferee) has to apply for transfer of Insurance with us, within 14 days from the date of transfer of the vehicle in his name. If the customer wants to substitute another private car of his in this policy, the policy will not be transferred to the buyer. The buyer (transferee) has to buy a fresh insurance.


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An endorsement is a written evidence of an agreed change to a policy. It is a document that incorporates changes in the terms of the policy. If there are any alterations to be done in the policy the customer needs to approach
MOTOR INSURANCE

Insurance company to effect the change in the policy. This is done by way of an endorsement.
An endorsement may be issued at the time of issuing the policy to provide additional benefits and cover (e.g., legal liability to driver) or to impose restrictions (e.g., accidental damage deductible). The wordings of those endorsements are provided in the tariff. An endorsement may also be issued subsequently to record changes such as change of address, change of name, change of vehicle etc.


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  • Premium Cheque
  • Renewal Reply Form
  • If any changes are required in the coverages, the customer can incorporate the same in the renewal reply form

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If there is a cheque bounce intimation sent to customer the customer need to approach nearest office for fresh payment immediately. The customer need to produce his vehicle for inspection along with bank charges of Rs.200/- to be paid. It is more critical in case of Motor insurance because the vehicle will be on road without any insurance and if any claim arises during the intermediate period insurer will not be in a position to pay the claim because of violation of Sec 64 VB.

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